CAPS Complaint Forms

Please describe living condition violations at the shelter, such as: unsafe housing; dirty food and water bowls; insufficient food and water; lack of bedding; accumulation of feces and urine; improper cleaning and sanitation; overcrowding; lack of mental stimulation; insufficient protection from the elements; insufficient cooling and heating; no or insufficient volunteers; inadequate training for volunteers; inadequate and /or unqualified staff. Please list the types of animals, ages of animals and breeds of animals affected if known.

Please describe veterinary care conditions at the shelter, such as: aggressive animals housed with friendly animals; lack of behavioral assessment upon intake by qualified employees; animals with anxiety, depression, kennel stress, and fear; unaltered animals of opposite sexes housed together; inhumane euthanasia; unnecessary euthanasia; insufficient enrichment; insufficient exercise and playing; underweight animals; expired and improperly stored medications; improper or insufficient veterinary care, employees other than a licensed veterinarian clearing injured animals for adoption; improper diagnoses; sick and injured animals being cleared for spaying and neutering; no immunizations upon intake; lack of obedience training. Please list the type of animals, ages of animals and breeds of animals affected if known,

Please describe issues at the shelter related to the release of animals to adopters, rescues and fosters, such as: violations of the stray hold under the Hayden Act; no spaying or neutering of animals before release; no immunizations before release; no or insufficient medical records before release; improper holding or delay of release of animals going to rescue organizations; not releasing euthanasia list to rescues to network or pull animals; inadequate or insufficient information on animals to be euthanized; failure of shelter to work with low and no-kill shelters that have the space to take at-risk animals. Please list the type of animals, ages of animals and breeds of animals affected if known.

Please describe issues at the shelter related to public and rescue partner outreach, such as: failure to list all of the animals available for adoption on website, failure to regularly feature at-risk animals on social media, failure to release public records; inability to search for individual animals on website. Please list the type of animals, ages of animals and breeds of animals affected if known.

Please describe issues related to public access to the shelter, such as: shelters days and hours not being conducive to maximizing visits by the public; shelter requiring appointments to visit, adopt and foster animals.