If your item is damaged, or if we made an error:
If the problem with your merchandise is the result of our error, please contact us at firstname.lastname@example.org
If You Are Returning an Item for a refund:
All sent products are marked with a return address for your convenience.
In order to receive a refund, items must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included. You must include your packing slip with your return.
You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.
No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition with all original tags attached and original packaging and parts included.
The original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.
Any credit or refund is applied to the original credit card used for payment.
If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due. No credit or refund is due for items beyond the allowed return period of 30 days.